Digital Excellence (2026) is our digital/membership focused national conference and exhibition taking place in London (Novotel London West) on 27th November. This year our theme is 'Digital to Grow Membership and Deepen Engagement' ...

Hi Rob, Great question. I expect the impact of this would be more keenly felt on consumer subscriptions (e.g. gym memberships, recipe kits) over professional / interest memberships of associations. I would personally suggest ...

Hi Emma I think this is a good idea, and looking at how you can automate responses but with caveats if you need a second eye over by a person sounds like a perfect solution. You could also look at doing follow-up by phone call ...

I've experimented with AI more for my own business side-hustle, where the risks are lower and I can comfortably experiment without needing to confer with others. Then I've tried to apply my findings to my work life. I use ChatGPT ...

Exactly two weeks to go until Digital Excellence (2026) -Thursday 7th May 2026 As well as hearing directly from associations sharing their real-world case studies, we're also bringing in ...