Digital Excellence (2026) is our digital/membership focused national conference and exhibition taking place in London (Novotel London West) on 27th November. This year our theme is 'Digital to Grow Membership and Deepen Engagement' ...

Hi Ros, we moved away from Excel spreadsheets as a workaround and our CiviCRM now links with GoCardless. We still have to run a report in GoCardless to find failed payments and then update CiviCRM manually but those are usually ...

We're interested in learning from others' experience: for organisations that don't charge pro‑rata for the first year of membership, did you see any pushback or frustration from members? If so, how did you manage expectations ...

We delete after 7 or 8 years but retain a 'stub' entry to validate applications to our Benevolent Fund, which supports retired members in certain circumstances. I would not go shorter than that as HMRC could potentially ask ...

For me it's about scale and speed. We did a huge project to understand our members, building out personas and lay the foundations of the marketing strategy. This has actually created a rich source of training data that can be ...